F.A.Q.
FREQUENTLY ASKED QUESTIONS
General Questions…………………………………………………
Can I request samples?
Yes. Please send us an email or check our order page. Shipping and individual card prices will be applied.
How do I contact Customer Service?
Email us at: cw@tropicalphotogreetingcards.com
What is your privacy policy?
We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any personal information you give us will not be given to other third parties without your consent. We collect information for order fulfullment purposes only.
We use a secure order form using SSL encryption for credit card entry.
We will not give or sell your information to anyone for any reason.
We will make every effort to ensure your privacy.
What is your return policy?
Tropical Greetings fully guarantees the package you receive against any bending, tearing, breaking or any other kind of damage which may occur during the shipping process. If there is damage, you must contact Customer Service within 5 days.
Greeting Cards…………………………………………………………
Do you offer a discount for bulk/volume purchases?
Specials will be listed on the order page or send us an email for large orders.
Do you sell to retail stores?
Yes, please send us an email for card pricing.
Shopping Cart………………………………………………………….
How does the shopping cart work?
Click on add item button and a new secure window will open.
How do I change or remove items from my shopping cart?
Set the quanity of item in shopping cart to 0 to remove.
Shipping Information………………………………………………..
What are the options when shipping my cards?
Packages will be shipped via United States Postal Service.
What is the average delivery time for an order?
Orders should arrive within 3 - 7 business days from the date your order is placed (Monday through Friday, excluding Holidays).
Can I send my cards internationally? Do you ship to Canada or overseas?
All Canadian orders will be shipped via USPS or UPS, and might require additional lead-time to receive your order. All other orders will be shipped USPS and will take extra time (usually at least 2 weeks) to receive your order due to customs in your country. Additional charges may apply. International shipping charges depend on what country we ship to and the number of boxes ordered. To inquire about postage, send us an email at cw@tropicalphotogreetingcards.com
Will I receive an email confirmation when my order has shipped?
Yes
Checking Out/Payment Options………………………………………
How do I check out and pay for my order?
A new shopping cart window will open connecting you to Secure Paypal Servers.
What are the payment options?
We will accept PayPal, Visa, MasterCard, American Express and Discover through our secure network. We also accept money orders or cashier checks.
What type of security measures are used?
Orders are processed using the PayPal secure server processing system, which provides the highest level of online transaction security. This Web site secures your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
You do not have to be a member of PayPal to purchase items on this site. If you are a member, the following is offered by PayPal:
100% protection against unauthorized payments sent from your account. As a PayPal user, you’re protected from any payment that you did not authorize. As a fraud-prevention measure, we will send an email confirmation for every online payment that you make with PayPal. If you receive email confirmation of a transaction that you did not approve, contact us and we will work with you to quickly resolve the issue. You will not be responsible for the charges.
Purchase protection programs.
When you purchase goods online with PayPal, your transactions are covered by our Buyer Complaint Policy. If we find the complaint in your favor, the amount of the payment, if available from the seller, will be transferred back to your account.
We also ensure you are buying safely with:
Privacy to Fight Identity Theft: We let you shop without sharing your financial information.
Prevention to Help Stop Fraud: We stop problems before they happen.
